Direct Banks Are Winning Younger Customers— Challenges Remain

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Financial Services Intelligence Update

J.D. Power

19 episodes

1 week ago

Financial Services Update is a quick, focused listen that delivers the latest insights across banking, payments, wealth and lending. Join industry experts like Jennifer White, John Cabell and many others as they break down customer experience data and share practical takeaways for businesses.

Business

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Business

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Direct Banks Are Winning Younger Customers— Challenges Remain | Ep 16

Financial Services Intelligence Update

7 minutes 42 seconds

5 months ago

Direct Banks Are Winning Younger Customers— Challenges Remain | Ep 16

Paul McAdam, Senior Director at J.D. Power, breaks down the latest insights from the 2025 U.S. Direct Banking Satisfaction Study. In this episode, we dive into why checking satisfaction is increasing, why savings satisfaction is slipping, and how digital tools and strong service are reshaping the direct banking experience. Whether you're in financial services or just curious about the future of banking, this conversation is packed with insights.

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