Cracking the Code on Small Business Loyalty: 2024 Highlights

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Financial Services Intelligence Update

J.D. Power

19 episodes

6 days ago

Financial Services Update is a quick, focused listen that delivers the latest insights across banking, payments, wealth and lending. Join industry experts like Jennifer White, John Cabell and many others as they break down customer experience data and share practical takeaways for businesses.

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Cracking the Code on Small Business Loyalty: 2024 Highlights | Ep 9

Financial Services Intelligence Update

6 minutes 54 seconds

6 months ago

Cracking the Code on Small Business Loyalty: 2024 Highlights | Ep 9

In this month's J.D. Power Financial Services Intelligence Update, Paul McAdam, Senior Director of Banking and Payments Intelligence, and Miles Tullo, Managing Director of Financial Services, share key insights from the 2024 Small Business Satisfaction Study. They examine the latest trends in small business banking satisfaction and discuss how banks can effectively sustain it.

Key highlights include:

- A surge in client-centric service and its impact on satisfaction

- The crucial role of improved credit access for small businesses

- Insights into high retention rates among satisfied clients

We’ll also share the top-performing banks that excel in meeting the needs of small business clients.