Guardrails, not guard dogs: Shipping reliable AI actions

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Fin AI podcast

Fin

3 episodes

2 weeks ago

Candid and technical conversations from the Fin AI group. This is the group that works on the AI of Fin, the leading agent for customer service, resolving more than 1M conversations a week. These conversations are candid, technical, and raw, capturing our excitement about AI technology and our struggle to make it do useful things.

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www.fin.ai

www.fin.ai/research/

Guardrails, not guard dogs: Shipping reliable AI actions

Fin AI podcast

1 hour 8 minutes 41 seconds

2 weeks ago

Guardrails, not guard dogs: Shipping reliable AI actions

Intercom’s Chief AI Officer Fergal Reid sits down with Principal Machine Learning Engineer Pratik Bothra to explore what it really takes to make AI actions reliable and safe. They dive into the pitfalls of moving from demo to deployment, why deterministic checks trump LLM watchdogs, and why most resolutions still come from strong informational answers. It’s a candid look at the challenges and trade-offs in building agentic workflows that work in production. Watch on YouTube: https://youtu.be/bcghIm-1sAI?si=mm5QA_gafBP29XMXFollow the people https://www.linkedin.com/in/fergalreid/ https://www.linkedin.com/in/pratik-bothra-bba03074/ Insights and blogs from the AI Group building Fin at Intercom: https://fin.ai/research/ https://www.linkedin.com/showcase/fin/ https://x.com/Fin_ai https://www.fin.ai See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.