The first time fix ratio is really very important for your customer satisfaction. It's about my technician goes to the customer and he can repair the machine no matter what because he has the right spare parts with him.

Speaking about Logistics, stock locations, stock level -is not an easy subject. And it's certainly not easy to organize it. And many service companies struggle with that.

P.S: If you have other ideas or if you want to discuss this because this really is a topic that interests me a lot these days, don't hesitate to reach out to me so we can discuss about how you are doing it. Or if you think that my view should be modified or changed or there are better ways, please share with me.

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