In this episode, Gary A. Bolles – Chair for the Future of Work at Singularity University and author of “The Next Rules of Work” – argues that shifting our focus to addressing the evolving needs of the frontline is key to pursuing a human-centric future of work. Effective adaptation means choosing relevant technology versus ‘throwing automation at the problem’; and building resilient and diverse communities within organizations, which are as complex as any natural ecosystem. Finally, we touch on how to balance intrinsic motivators and extrinsic rewards to help people find genuine joy and meaning in work.