
In this captivating episode of "Fail with Fire," we are thrilled to welcome Jess Cervellon, the Vice President of Customer Experience at Feastables. Our host Phoenix leads a deep dive into Jess's intriguing career path, from her beginnings in art school to her current status as a distinguished consultant in both B2B and B2C customer experience domains. Jess opens up about her personal and professional highs and lows, offering a candid look at the pivotal experiences that have shaped her journey. Throughout the conversation, Jess shares her profound insights on the art of relationship building, the challenges and rewards of navigating the startup ecosystem, and the critical role of customer experience in the ever-evolving e-commerce industry. Her stories are not just about career development; they embody lessons in resilience, adaptability, and the transformative power of embracing failure. This episode is more than an interview; it's a source of inspiration and guidance for anyone passionate about entrepreneurial growth, empathic leadership, and making a meaningful impact in the business world. Whether you're an emerging entrepreneur, a seasoned CX professional, or simply in search of motivational life lessons, Jess's journey offers valuable perspectives on overcoming obstacles, fostering lasting customer relationships, and the importance of staying true to one's values in the dynamic landscape of modern business. Join us for this enlightening conversation with Jess Cervellon, where every anecdote is a learning opportunity and every challenge a stepping stone to success. Connect with Jess! www.linkedin.com/in/jess-cervellon https://twitter.com/justjessssss jesscervellon.com
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