A series of podcasts where I interview professional service leaders, innovators and client service stars on the importance of people delivering excellence services to drive business performance.
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A series of podcasts where I interview professional service leaders, innovators and client service stars on the importance of people delivering excellence services to drive business performance.
Series 1 Episode 7 with Mike Penny and Russell Howarth of Zenzero
Exploring Excellence in Professional Services
31 minutes 6 seconds
5 years ago
Series 1 Episode 7 with Mike Penny and Russell Howarth of Zenzero
We have a first on the podcast, I interview both Mike Penny, Service Delivery Director and Russell Howarth, Cyber Security Consultant from Zenzero.
We discuss how the IT industry can benefit from focusing on the communication and human aspect of customer service as well as the technical skills that are required.
Their nominated charity is Safeline https://www.safeline.org.uk
To find out more about Zenzero, please go to https://www.zenzero.co.uk
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
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If you would like to find out more about the service excellence awards for 2020, please head over to the website http://serviceexcellenceawards.co.uk
Exploring Excellence in Professional Services
A series of podcasts where I interview professional service leaders, innovators and client service stars on the importance of people delivering excellence services to drive business performance.
