Why do excuses feel easier than ownership — and why do they hurt our culture more than we realize? In this episode of Experiencing Healthcare, host Jamie and Matt Staub dig deep into the psychology of excuses, how they show up in healthcare environments, and why accountability is the antidote. With stories, examples, and personal reflections, they unpack the difference between reasons and excuses, how leaders can model transparency, and why shifting conversations from blame to solutions can transform your team’s culture.