Hayley Shields, partner at Edified and former Director of Student Experience at Education New Zealand shares how unable to take on the opportunity to study internationally herself she eventually joined the University of New South Wales in Australia to help with growing international student recruitment.

Hayley tells of the work Edified is doing to help universities improve customer services when it comes to student recruitment, based on the findings of their inquiry experience tracker, and she shares the work they did at Education New Zealand in response to raising concerns about the welfare of international students, which lead to the development of national policy around international student well-being embedded in the  New Zealand International Education Strategy. She reflects on the role of technology in supporting universities with application volume and the importance of enhancing the employability of international students by supporting them in finding internships…and she shares the memorable experience of volunteering for the Harpswell Foundation to support girls’ access to education in Cambodia.