Mastering Difficult Conversations: A Playbook for Leaders with Mark McPherson Are you dealing with workplace drama that’s draining your time, energy, and patience? You’re not alone. In this episode of Marc Haine Live, we dive into one of the biggest leadership challenges—handling difficult people and mastering tough conversations. Whether it’s an underperforming employee, a toxic team member, or someone who turns every conversation into a battle, avoiding the problem is costing you more than you think. This episode focuses on the power of showing great kindness in all aspects of life, sharing valuable life lessons and promoting community spirit. Learn how to be a positive influence and create teachable moments through empathy and compassion. Discover the impact of kindness is universal and how it can transform your interactions at work and beyond. About Mark (McPherson) Mark is the creator of the Workplace Performance Blueprint, Real Life Rehearsals and Personal Conversation Scripts. He helps you combine the Verbal, Vocal and Visual Codes of Communication to Cultivate Best Practice Behaviour, Master Tough Conversations and Deal with Difficult People.  This gives you a team which performs well and is highly productive. It means you finish each day holding your head up high and go home relaxed. Mark’s been a Science Teacher, Lecturer in Behaviour Management, Senior Education Officer in Drug andAlcohol and Sexual Health, Team Leader in NSW Police, and a researcher, instructional designer, trainer and coach. Mark has formal undergraduate and postgraduate qualifications in Science, Health, Education and Psychology. Connect with Mark markmcpherson.com.au  / markmcpherson1     ----more----About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar. Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service. Dare to be the exception™ Connect with Marc +1 (780) 729-4932  🗓️  https://meetwith.marchaine.com Marc@MarcHaine.com http://MarcHaine.com IG: https://www.instagram.com/marcjlhaine FB: https://www.facebook.com/MasterofExperiences TW: https://twitter.com/MarcHaine2 LI: https://www.linkedin.com/in/marchaine/ YT: https://www.MarcHaineLive.com Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.