Welcome to the ExpedITioners Podcast brought to you by Fleet. This podcast is dedicated to helping IT and security professionals get ahead of the curve and prepare themselves and their organizations for what lies ahead. In each episode, Zach Wasserman will interview an IT or security leader to learn how they are succeeding at managing their devices today and how they are preparing for tomorrow.
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Welcome to the ExpedITioners Podcast brought to you by Fleet. This podcast is dedicated to helping IT and security professionals get ahead of the curve and prepare themselves and their organizations for what lies ahead. In each episode, Zach Wasserman will interview an IT or security leader to learn how they are succeeding at managing their devices today and how they are preparing for tomorrow.
John Reynolds: Rehumanizing interactions between IT and end users
ExpedITioners
34 minutes 15 seconds
2 years ago
John Reynolds: Rehumanizing interactions between IT and end users
Show notes:
John Reynolds navigates a unique approach to modern IT as the Head of IT at Pleo. Culture and interactions with humans come first in order to truly enable users to do their work. Join us on this episode as John talks about how their team works to put people first.
Topics discussed:
How John Reynolds got into their professional career
Creating an IT team from scratch for growth
Emotional healing with IT teams
Allowing IT to enable users to get their work done
“Invisible when we can be, and unmissable when we should be”
Reducing escalation friction
Letting people talk to IT like they talk to everyone else
Standardizing processes for IT logistics in hybrid workforces
The future of IT
Where to get in touch:
LinkedIn
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ExpedITioners
Welcome to the ExpedITioners Podcast brought to you by Fleet. This podcast is dedicated to helping IT and security professionals get ahead of the curve and prepare themselves and their organizations for what lies ahead. In each episode, Zach Wasserman will interview an IT or security leader to learn how they are succeeding at managing their devices today and how they are preparing for tomorrow.
