Send us a text In this Episode of Exchanges with Hitachi Solutions, Alex Rigaud, VP of Incubation Solutions at Hitachi Solutions joins Jay Natarajan as they draw upon decades of experience at the intersection of cloud, AI, and digital transformation to discuss how organizations can avoid past mistakes and maximize the business value of AI adoption. Their conversation explores practical strategies for building momentum, driving user adoption, and ensuring that technology investments deliver re...
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Send us a text In this Episode of Exchanges with Hitachi Solutions, Alex Rigaud, VP of Incubation Solutions at Hitachi Solutions joins Jay Natarajan as they draw upon decades of experience at the intersection of cloud, AI, and digital transformation to discuss how organizations can avoid past mistakes and maximize the business value of AI adoption. Their conversation explores practical strategies for building momentum, driving user adoption, and ensuring that technology investments deliver re...
Transforming the Healthcare Service Experience: Overcoming Declining CX Trends with Personalization, Data, and Technology Transformation
Exchanges with Hitachi Solutions — The Podcast
26 minutes
8 months ago
Transforming the Healthcare Service Experience: Overcoming Declining CX Trends with Personalization, Data, and Technology Transformation
Send us a text Forrester’s 2024 US Health Insurers Customer Experience Index Rankings highlighted the continuing decline the industry has been facing for several years with a noticeable area of decline being digital experiences. Despite this trend, many organizations are shifting their focus from customer experience to broader strategies that emphasize revenue goals and technology transformation. In this episode of Exchanges, host Hannah Story joins guests Rich Hackenberg and Dave Horst...
Exchanges with Hitachi Solutions — The Podcast
Send us a text In this Episode of Exchanges with Hitachi Solutions, Alex Rigaud, VP of Incubation Solutions at Hitachi Solutions joins Jay Natarajan as they draw upon decades of experience at the intersection of cloud, AI, and digital transformation to discuss how organizations can avoid past mistakes and maximize the business value of AI adoption. Their conversation explores practical strategies for building momentum, driving user adoption, and ensuring that technology investments deliver re...
