Send us a text In this Episode of Exchanges with Hitachi Solutions, Alex Rigaud, VP of Incubation Solutions at Hitachi Solutions joins Jay Natarajan as they draw upon decades of experience at the intersection of cloud, AI, and digital transformation to discuss how organizations can avoid past mistakes and maximize the business value of AI adoption. Their conversation explores practical strategies for building momentum, driving user adoption, and ensuring that technology investments deliver re...
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Send us a text In this Episode of Exchanges with Hitachi Solutions, Alex Rigaud, VP of Incubation Solutions at Hitachi Solutions joins Jay Natarajan as they draw upon decades of experience at the intersection of cloud, AI, and digital transformation to discuss how organizations can avoid past mistakes and maximize the business value of AI adoption. Their conversation explores practical strategies for building momentum, driving user adoption, and ensuring that technology investments deliver re...
Contact Center Transformation: Why You Cannot Afford to Ignore AI in Your Contact Center
Exchanges with Hitachi Solutions — The Podcast
29 minutes
10 months ago
Contact Center Transformation: Why You Cannot Afford to Ignore AI in Your Contact Center
Send us a text In this episode of Exchanges, host Hannah Story joins guests Jonathan Yundt, Industry Director, Healthcare & Insurance at Hitachi Solutions, and Andrew Montgomery, Director, Business Applications at Microsoft, as they discuss the transformation occurring in the contact center. In this episode, you’ll hear from Jonathan and Andrew as they discuss: The agentic experience and why it’s a buzzword for 2025 How Microsoft Copilot is empowering agents and benefiting customers&...
Exchanges with Hitachi Solutions — The Podcast
Send us a text In this Episode of Exchanges with Hitachi Solutions, Alex Rigaud, VP of Incubation Solutions at Hitachi Solutions joins Jay Natarajan as they draw upon decades of experience at the intersection of cloud, AI, and digital transformation to discuss how organizations can avoid past mistakes and maximize the business value of AI adoption. Their conversation explores practical strategies for building momentum, driving user adoption, and ensuring that technology investments deliver re...
