In this episode of the Event Industry News Podcast, host James Dixon welcomes Carly Gibbs, recently appointed as the Head of Customer Experience at Olympia Events. Carly shares insights into her new role, discussing her extensive background in the events industry and how it shapes her approach to enhancing guest experiences at the iconic London venue. With exciting developments underway at Olympia, Carly explains the shift towards viewing the venue as a comprehensive cultural destination, complete with new music halls, theaters, dining options, and office spaces. She highlights the importance of understanding and catering to diverse customer demographics to create seamless, memorable journeys for everyone who visits Olympia. Carly emphasises the significance of collaboration among various departments and partners to align with the venue's evolving brand identity and customer expectations. Listen in to discover how Carly plans to integrate both modern and heritage elements to elevate Olympia's unique status while ensuring that every interaction with the brand is exceptional.   To keep up to date with all the news, subscribe for free here. If you would like to take part in a podcast, then please complete our submission form.