In this episode of the Estate Agent Showdown podcast, Matt engages in discussion with guests Chris Buckler and Clare Yates about the current state of the estate agency industry. They explore the challenges agents face, including the over-reliance on technology and data, the importance of sales skills, and the need for a mindset shift within the profession. The conversation delves into the impact of self-employed models versus traditional agency structures, emphasizing the significance of personal relationships and trust in real estate transactions. With a mix of humor and frankness, the guests share their insights on how agents can better serve their clients and adapt to the evolving landscape of the industry. Key Takeaways Mindset Over Model: The biggest challenge in the estate agency industry is not the business model itself but the mindset of the agents. Many have forgotten the importance of sales and personal connection in their roles. Human Touch vs. Technology: While technology, including AI, is becoming increasingly prevalent in the industry, there is a strong belief that human intuition and emotional intelligence are irreplaceable. Agents should focus on building relationships rather than relying solely on tech-driven solutions. Value of Training: There is a significant lack of investment in training within the industry. Agents need to prioritize continuous learning and development to improve their skills and better serve their clients. Importance of Trust: Trust is a critical factor in the client-agent relationship. Agents must demonstrate their value and build trust with clients, as many people are hesitant to hand over their property keys to strangers. Self-Employed Model Viability: The self-employed model in estate agency is gaining traction, but it comes with challenges. Success in this model requires a strong work ethic, proper training, and a commitment to client service, as many agents struggle to earn a sustainable income in their first year. Social Links YouTube: https://www.youtube.com/@mattgiggs Instagram: https://www.instagram.com/giggsmatt/?hl=en TikTok: https://www.tiktok.com/@giggsmatt Linkedin: https://www.linkedin.com/in/mattgiggs/ Clare Yates https://cytraining.works/ https://uk.linkedin.com/in/clare-yates Chris Buckler https://uk.linkedin.com/in/chris-buckler-15263619 https://theagencyuk.com/ Host Bio Matt Giggs is a visionary property professional, industry leader, and the dynamic host of the Estate Agent Showdown Podcast. With 30 years of hands-on experience in real estate, Matt has built, grown, and inspired countless estate agents and businesses to reach new heights. Known for his no-nonsense approach and deep industry insights, he brings a fresh perspective to every episode, sparking candid conversations with top experts on the biggest challenges and opportunities in estate agency. Whether dissecting market trends or uncovering game-changing strategies, Matt’s passion for the industry and commitment to elevating professionals make him a must-listen voice in real estate. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/