For our first episode of 2024, we have a conversation with Francis Burrows, Director of Support and Service Development for Housing Association Orbit. 

Francis talks about the work the organisation does to engage with their tenants, particularly underrepresented groups, and how that work informs their policies and processes in how they support them.

Notes:

Housing Ombudsman Special Report on Rochdale Boroughwide Housing, March 2023: https://www.housing-ombudsman.org.uk/2023/03/28/ombudsman-finds-culture-of-othering-residents-lies-at-the-heart-of-rochdale-boroughwide-housings-issues-and-identifies-lessons-for-sector/ 

Housing Ombudsman Service, Spotlight on attitudes, respect and rights - relationship of equals, January 2024: https://www.housing-ombudsman.org.uk/reports/spotlight-on-attitudes-respect-and-rights-relationship-of-equals/ 

National Housing Federation - Chairs’ Challenge:  https://www.housing.org.uk/our-work/governance/Roadmap-to-equality/chairs-challenge/ 

Orbit: https://www.orbitcustomerhub.org.uk/about-us/

Tenant Satisfaction Measures, UK Gov: https://www.gov.uk/government/publications/tenant-satisfaction-measures-standard