This episode unpacks why most brands lose customers after the sale—and what it really takes to create loyalty in today’s competitive market. Ken, CEO of Blue Stream, reveals how connecting with customers beyond purchase solves pain points like churn, lack of engagement, and frustrated support calls. Discover practical strategies and real-life examples for boosting retention and building superfan advocates. To learn more about Ken Rapp, go to: http://blustream.io Connect with Diane at https:/...
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This episode unpacks why most brands lose customers after the sale—and what it really takes to create loyalty in today’s competitive market. Ken, CEO of Blue Stream, reveals how connecting with customers beyond purchase solves pain points like churn, lack of engagement, and frustrated support calls. Discover practical strategies and real-life examples for boosting retention and building superfan advocates. To learn more about Ken Rapp, go to: http://blustream.io Connect with Diane at https:/...
The Feedback Edge Why Listening Drives SaaS Growth - With Eli Portnoy
Entrepreneur with Diane Moura
50 minutes
3 months ago
The Feedback Edge Why Listening Drives SaaS Growth - With Eli Portnoy
Eli shares insights from his $66M in startup exits, discusses a benchmark study on customer feedback in B2B SaaS, and reveals lessons learned from building businesses, forming strategic partnerships, and scaling through customer-centric innovation. To learn more about Eli Portnoy go to www.backengine.com Connect with Diane at https://zenchange.com/ or on LinkedIn If you found this helpful, please share it with your friends. Don't forget to subscribe to my channel for more informative conten...
Entrepreneur with Diane Moura
This episode unpacks why most brands lose customers after the sale—and what it really takes to create loyalty in today’s competitive market. Ken, CEO of Blue Stream, reveals how connecting with customers beyond purchase solves pain points like churn, lack of engagement, and frustrated support calls. Discover practical strategies and real-life examples for boosting retention and building superfan advocates. To learn more about Ken Rapp, go to: http://blustream.io Connect with Diane at https:/...
