Eps.73 | The body and the brain: Tray.ai's CEO Rich Waldron on building agentic workflows for the enterprise

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Enterprise Thought Leadership

TechPros.io

80 episodes

5 days ago

As technology disruption accelerates, the Enterprise Thought Leadership Podcast shares insights from business and technology leaders at the forefront of enterprise transformation. Covering a range of industries, we interview C-level leaders of solution providers driving innovation across the enterprise landscape and executives navigating the people, process and technology changes to ensure their organisations and supply chains remain competitive and future-proof. Subscribe today and equip yourself with the knowledge and strategies to thrive in an era of constant change!

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Eps.73 | The body and the brain: Tray.ai's CEO Rich Waldron on building agentic workflows for the enterprise

Enterprise Thought Leadership

48 minutes 55 seconds

3 months ago

Eps.73 | The body and the brain: Tray.ai's CEO Rich Waldron on building agentic workflows for the enterprise

Tim Bond speaks with Rich Waldron, CEO of Tray.ai, who since 2012 has been building the infrastructure that allows AI agents to truly operate within enterprises. Rich explains the difference between AI's reasoning capabilities (the brain) and its ability to take action across systems (the body), and why this distinction matters for organisations implementing agentic technologies.

The conversation explores why 60% of early AI projects fail, the importance of specialised agents over "everything agents", and how companies can avoid common pitfalls. Rich shares insights from over a decade of connecting 800+ applications and databases, revealing what separates successful implementations from costly failures.

Key topics covered:

• Understanding the body and brain concept in AI agents

• Why specialised agents outperform generalised ones

• Design principles for avoiding hallucinations

• Building cross-functional teams for AI success

• The shift from traditional software to constantly evolving agents

• The opportunities for young professionals to build our agentic future

Timestamps:

00:00:00 Introduction to agentic workflows

00:01:49 Rich's journey from university to founding Tray.ai

00:05:38 Early recognition of AI's potential

00:07:48 What is an integration platform as a service (IPaaS)?

00:11:31 The body and brain concept explained

00:14:39 Tools vs knowledge in agent design

00:19:21 Over 800 connectors and growing

00:22:15 Human-in-the-loop considerations

00:25:01 Addressing hallucinations in business processes

00:31:00 Getting started with agentic implementation

00:38:00 Growth strategy and market approach

00:42:47 Competitive advantages and future outlook

00:45:11 Advice for young professionals entering the workforce

Want to learn more?

Visit Tray.ai's website: https://tray.ai

Connect with Rich Waldron on LinkedIn: https://www.linkedin.com/in/richwaldron/

Connect with Tim Bond: https://www.linkedin.com/in/tngbond/

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