How does the modern enterprise transition into the future? Finding the intersection of IT investment and business value is key – as is a well-conceived strategy for navigating the journey. Join us for an engaging look into how technology drives outcomes with applications, data and AI and impacts digital transformation at every level. The experts at Kyndryl will lead the way.
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How does the modern enterprise transition into the future? Finding the intersection of IT investment and business value is key – as is a well-conceived strategy for navigating the journey. Join us for an engaging look into how technology drives outcomes with applications, data and AI and impacts digital transformation at every level. The experts at Kyndryl will lead the way.
Episode 1: Reboot customer experience through the lens of data & AI
Enterprise of the Future
32 minutes
2 years ago
Episode 1: Reboot customer experience through the lens of data & AI
The voice of the customer has never been louder – and they continue to make their opinions known via their wallets. The good news for IT and business leaders: Data and AI can help organizations deliver personalized customer experiences and superior customer support.
In this podcast, Kyndryl’s Vice President & CTO, Data and AI Services Naveen Kamat and his guest, Dimas Gimeno, Executive President and Founder of WOW Concept, discuss the importance of data in designing a customer experience strategy and highlights specific ways to use data to improve your existing customer experience. Hear the answers to questions such as these: Should your data platform become central to your omnichannel personalization strategy? How does data power the digital experience? What’s your advice around protecting consumer privacy and applying the right governance? The podcast will also highlight compelling use cases that you can use for quick wins and long-term value.
Speakers:
· Naveen Kamat, Vice President & CTO, Data and AI Services at Kyndryl
· Dimas Gimeno, Executive President and Founder of WOW Concept
Enterprise of the Future
How does the modern enterprise transition into the future? Finding the intersection of IT investment and business value is key – as is a well-conceived strategy for navigating the journey. Join us for an engaging look into how technology drives outcomes with applications, data and AI and impacts digital transformation at every level. The experts at Kyndryl will lead the way.
