What do we really mean by ‘end to end’ processes and value streams – and why do they matter?

Ian and Barclay break this down at a practical level, exploring what’s needed to ensure people work together rather than as disconnected, self-serving units. They highlight the importance of transparency, communication, and visualisation – particularly for engagement, service catalogues, and TOM.

There’s also a call to stay curious and avoid unchallenged assumptions. Plus, some strong points about why trying to do everything with a single tool usually isn’t the answer.