This week’s discussion begins with some forgetfulness from Barclay Rae and some weird stuff about animal spies from Ian Aitchison. The main topic is about how we can improve our analysis and understanding, communication and engagement from – listening… Lets not talk to our users rather listen and talk with them, lets practise active listening – a key negotiation skill. There is some good advice here around how to hone and tune our ability to listen and engage more with our various stakeholders, colleagues, users and customers.