In this episode, Larry Narunsky shares his 28-year history as the technical director and founder of Convergent Water Controls (CWC) and how his company has become a cornerstone of Australia's water treatment industry over the past 28 years.   Larry's story is a testament to the power of technical expertise and strategic business acumen.   After migrating from South Africa with an engineering background, he transformed a small electronic services business into a thriving enterprise that now employs 15 people and serves as a crucial solutions provider in the water treatment sector.   What makes Larry's journey particularly fascinating is how he navigated significant industry changes, including a pivotal moment following a tragic incident at Melbourne Aquarium that reshaped safety standards in cooling tower maintenance.  Throughout our conversation, Larry shares invaluable insights into building a sustainable business alongside his brother, emphasising the importance of clear role division and systematic documentation.   His approach to hiring - prioritising engineering expertise over pure sales experience - has proven instrumental in building lasting client relationships based on technical competence rather than traditional sales tactics.  One of Larry's most compelling aspects of his leadership philosophy is his commitment to systematic processes and quality assurance. Under his guidance, CWC has developed robust internal systems that allow the business to operate efficiently while maintaining high service standards.   The candid discussion about the challenges of stepping back from day-to-day operations and the importance of building a sustainable organisation offers practical wisdom for business owners contemplating their succession planning.  Whether you're an engineering business owner, an industrial sector entrepreneur, or simply interested in building a sustainable business, this episode offers rich insights into the delicate balance of technical excellence, systematic growth, and exceptional customer service.   Join us as Larry shares his journey from a one-man operation to leading a respected player in Australia's water treatment industry.