Leveraging sentiment data, driving org-wide action, and executive engagement

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Engineering Enablement by DX

89 episodes

1 week ago

This is a weekly podcast focused on developer productivity and the teams and leaders dedicated to improving it. Topics include in-depth interviews with Platform and DevEx teams, as well as the latest research and approaches on measuring developer productivity. The EE podcast is hosted by Abi Noda, the founder and CEO of DX (getdx.com) and published researcher focused on developing measurement methods to help organizations improve developer experience and productivity.

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Technology

Business,

Management

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Leveraging sentiment data, driving org-wide action, and executive engagement

Engineering Enablement by DX

24 minutes

9 months ago

Leveraging sentiment data, driving org-wide action, and executive engagement

In this episode, David Betts, leader of Twilio’s developer platform team, shares how Twilio leverages developer sentiment data to drive platform engineering initiatives, optimize Kubernetes adoption, and demonstrate ROI for leadership. David details Twilio’s journey from traditional metrics to sentiment-driven insights, the innovative tools his teams have built to streamline CI/CD workflows, and the strategies they use to align platform investments with organizational goals.

Mentions and links:

Find David on LinkedIn
Measuring developer productivity with the DX Core 4
Ask Your Developer by Jeff Lawson, former CEO of Twilio

Discussion points:

(0:00) Introduction
(0:49) Twilio's developer platform team
(2:03) Twilio's approach to release engineering and CD
(4:10) How they use sentiment data and telemetry metrics
(7:27) Comparing sentiment data and telemetry metrics
(10:25) How to take action on sentiment data
(13:16) What resonates with execs
(15:44) Proving DX value: sentiment, efficiency, and ROI
(19:15) Balancing quarterly and real-time developer feedback