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Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI
Susan Boles
128 episodes
21 hours ago
Can you build a business based on… “calm?” Host Susan Boles looks beyond the usual metrics of success to help you build a business where calm is the new KPI. With over 15 years of experience as an entrepreneur, CFO, and COO, Susan shares the business strategies that lead to a business with comfortable margins—financial, emotional, energetic, and scheduling margins. Join her and her guests as they counter the prevailing “wisdom” about business growth, productivity, and success to provide a framework for making choices that align with your values and true goals. Episode by episode, you’ll get a look at the team management, operations, financials, product development, and marketing of a calmer business.
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Entrepreneurship
Business,
Management
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All content for Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI is the property of Susan Boles and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Can you build a business based on… “calm?” Host Susan Boles looks beyond the usual metrics of success to help you build a business where calm is the new KPI. With over 15 years of experience as an entrepreneur, CFO, and COO, Susan shares the business strategies that lead to a business with comfortable margins—financial, emotional, energetic, and scheduling margins. Join her and her guests as they counter the prevailing “wisdom” about business growth, productivity, and success to provide a framework for making choices that align with your values and true goals. Episode by episode, you’ll get a look at the team management, operations, financials, product development, and marketing of a calmer business.
Show more...
Entrepreneurship
Business,
Management
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Calm isn't an App: Culture, Autonomy, and the Myth of Productivity (with Kacie Brennell)
Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI
44 minutes
3 weeks ago
Calm isn't an App: Culture, Autonomy, and the Myth of Productivity (with Kacie Brennell)

Meetings don’t equal management—most of the time, they’re just control theater. Freelance project manager Kacie Brennell joins Susan to unpack how autonomy—not attendance—drives real outcomes. They dig into async accountability, why tools fail without culture shifts, and how perfectionism + codependency quietly sabotage calm. If you’ve ever looked up from a day of calls with a longer to-do list, this one’s for you.

What you’ll learn

  • How to shift from presence-driven management to outcome-driven autonomy
  • The simple async cadence: owner → outcome → deadline → 3-bullet update
  • Why software alone won’t save you (and what culture change must come first)
  • Spotting perfectionism and codependency at work—and what to model instead
  • How to use efficiency to create margin (and then actually keep it)
  • Practical scripts for moving “quick calls” into written, visible decisions

Connect with Kacie

  • Connect with Kacie on LinkedIn
  • (00:00) - Introduction: The Myth of Meetings
  • (00:55) - Guest Introduction: Kacie Brenell
  • (01:13) - The Importance of Autonomy in Work
  • (03:16) - Challenges and Solutions in Modern Work Culture
  • (05:50) - The Role of Technology and Tools
  • (42:38) - Conclusion: Embracing CALM Management

Check out the SOP Swap at ProcessDriven

Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI
Can you build a business based on… “calm?” Host Susan Boles looks beyond the usual metrics of success to help you build a business where calm is the new KPI. With over 15 years of experience as an entrepreneur, CFO, and COO, Susan shares the business strategies that lead to a business with comfortable margins—financial, emotional, energetic, and scheduling margins. Join her and her guests as they counter the prevailing “wisdom” about business growth, productivity, and success to provide a framework for making choices that align with your values and true goals. Episode by episode, you’ll get a look at the team management, operations, financials, product development, and marketing of a calmer business.