Alistair Booth: The HR Booth - for business owners and managers who are passionate about developing people and growing a successful business
9 episodes
7 months ago
In episode 14 of Engage, Alistair shares the details of the new national living wage that was announced by George Osborne at last week’s budget, which comes into effect in April 2016.
The new wage will be paid to workers aged 25 and above. Initially, it will be set at £7.20 an hour, with a target of it reaching more than £9 an hour by 2020. Part-time and full-time workers also qualify for this.
As you may know, the current national minimum wage is due to rise to £6.70 in October this year and many SME businesses had already forecast for this but hadn’t any indication about this further increase.
The new living wage in April is expected to give a pay rise to six million workers but is expected to cost 60,000 jobs and reduce hours worked by four million a week, according to the Office for Budget Responsibility.
Alistair shares some of the benefits of paying the current living wage (£7.85 per hour) which is not legally enforceable, and this is which is promoted by the Living Wage Foundation.
The HR Booth are looking to ensure clients have the right staffing levels, and have people scheduled to work at the right time. It’s an opportunity when forecasting to look at your flexibility and shifts, ensuring you can perhaps get more productivity to offset the increase.
If you’re doing anything different, then please get in touch to share your feedback.
For further information on this podcast, you can contract Alistair directly via email – Alistair.booth@thehrbooth.co.uk, or via the website www.thehrbooth.co.uk
Disclaimer: You must not rely on the information in this podcast as an alternative to Human Resource Management advice from an appropriately qualified professional. If you have any specific questions about any Human Resource Management matter you should consult an appropriately qualified professional.
You should never delay seeking Human Resource Management advice, disregard Human Resource Management advice, or commence or discontinue any Human Resource Management action because of information in this podcast.
Please contact The HR Booth directly for specific advice and guidance.
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In episode 14 of Engage, Alistair shares the details of the new national living wage that was announced by George Osborne at last week’s budget, which comes into effect in April 2016.
The new wage will be paid to workers aged 25 and above. Initially, it will be set at £7.20 an hour, with a target of it reaching more than £9 an hour by 2020. Part-time and full-time workers also qualify for this.
As you may know, the current national minimum wage is due to rise to £6.70 in October this year and many SME businesses had already forecast for this but hadn’t any indication about this further increase.
The new living wage in April is expected to give a pay rise to six million workers but is expected to cost 60,000 jobs and reduce hours worked by four million a week, according to the Office for Budget Responsibility.
Alistair shares some of the benefits of paying the current living wage (£7.85 per hour) which is not legally enforceable, and this is which is promoted by the Living Wage Foundation.
The HR Booth are looking to ensure clients have the right staffing levels, and have people scheduled to work at the right time. It’s an opportunity when forecasting to look at your flexibility and shifts, ensuring you can perhaps get more productivity to offset the increase.
If you’re doing anything different, then please get in touch to share your feedback.
For further information on this podcast, you can contract Alistair directly via email – Alistair.booth@thehrbooth.co.uk, or via the website www.thehrbooth.co.uk
Disclaimer: You must not rely on the information in this podcast as an alternative to Human Resource Management advice from an appropriately qualified professional. If you have any specific questions about any Human Resource Management matter you should consult an appropriately qualified professional.
You should never delay seeking Human Resource Management advice, disregard Human Resource Management advice, or commence or discontinue any Human Resource Management action because of information in this podcast.
Please contact The HR Booth directly for specific advice and guidance.
013 - How to Link HR Management with Driving Customer Service in your Business
Engage - The Human Resource Podcast Show
22 minutes 44 seconds
10 years ago
013 - How to Link HR Management with Driving Customer Service in your Business
In episode 13 of Engage, Alistair discusses the importance of linking HR management with customer service in your business.
Businesses invest in developing their employees, either via internal or external courses, but often don’t measure the effectiveness, or check this training is embedded.
Via HR management, you can ensure customer service training is embedded and that your people deliver the great service your customers expect, ensuring you get the value from your training.
A good way to measure the effectiveness is to carry out observations, ensuring your management team are trained and there is a framework to carry out observations. You want to catch people doing the right things, and give them feedback, but you also want to ensure anyone not doing what you expect that you can tackle this as quickly as possible. In doing so, your staff are aware you are observing them and this all helps drive customer service.
If you would like to know more about how to link HR management and customer service in your business, please get in touch – Alistair.booth@thehrbooth.co.uk or via www.thehrbooth.co.uk
The HR Booth now have a new “Question” section on the blog, where you ask we answer. This is aimed at helping businesses with HR challenges that come up – you can find this section here: http://thehrbooth.co.uk/blog/questions/
For further information on this podcast, you can contract Alistair directly via email – Alistair.booth@thehrbooth.co.uk, via the website www.thehrbooth.co.uk
Disclaimer: You must not rely on the information in this podcast as an alternative to Human Resource Management advice from an appropriately qualified professional. If you have any specific questions about any Human Resource Management matter you should consult an appropriately qualified professional.
You should never delay seeking Human Resource Management advice, disregard Human Resource Management advice, or commence or discontinue any Human Resource Management action because of information in this podcast.
Please contact The HR Booth directly for specific advice and guidance.
Engage - The Human Resource Podcast Show
In episode 14 of Engage, Alistair shares the details of the new national living wage that was announced by George Osborne at last week’s budget, which comes into effect in April 2016.
The new wage will be paid to workers aged 25 and above. Initially, it will be set at £7.20 an hour, with a target of it reaching more than £9 an hour by 2020. Part-time and full-time workers also qualify for this.
As you may know, the current national minimum wage is due to rise to £6.70 in October this year and many SME businesses had already forecast for this but hadn’t any indication about this further increase.
The new living wage in April is expected to give a pay rise to six million workers but is expected to cost 60,000 jobs and reduce hours worked by four million a week, according to the Office for Budget Responsibility.
Alistair shares some of the benefits of paying the current living wage (£7.85 per hour) which is not legally enforceable, and this is which is promoted by the Living Wage Foundation.
The HR Booth are looking to ensure clients have the right staffing levels, and have people scheduled to work at the right time. It’s an opportunity when forecasting to look at your flexibility and shifts, ensuring you can perhaps get more productivity to offset the increase.
If you’re doing anything different, then please get in touch to share your feedback.
For further information on this podcast, you can contract Alistair directly via email – Alistair.booth@thehrbooth.co.uk, or via the website www.thehrbooth.co.uk
Disclaimer: You must not rely on the information in this podcast as an alternative to Human Resource Management advice from an appropriately qualified professional. If you have any specific questions about any Human Resource Management matter you should consult an appropriately qualified professional.
You should never delay seeking Human Resource Management advice, disregard Human Resource Management advice, or commence or discontinue any Human Resource Management action because of information in this podcast.
Please contact The HR Booth directly for specific advice and guidance.
