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Empowered Owners
Empowered Owners
55 episodes
1 week ago
Creating connections is essential to building a community. It’s even more important when the people you’re trying to connect with aren’t in the same location. Businesses and companies have always found geographic distance to be a challenge to building a really great community-oriented culture. At Empowered Ventures, the same challenge holds true, which is why we decided to start Empowered Owners, the podcast that takes you inside Empowered Ventures. In each episode, CEO Chris Fredericks will have a discussion with one of our employees to discover and highlight their distinct personalities, perspectives, and skills while also keeping you in the loop with exclusive news, updates on company performance, and a glimpse into the future plans of Empowered Ventures. Not only is this an opportunity for Chris to learn more about our amazing employee-owners, but it’s also an opportunity for you to hear regularly from Chris and others from within Empowered Ventures.
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Creating connections is essential to building a community. It’s even more important when the people you’re trying to connect with aren’t in the same location. Businesses and companies have always found geographic distance to be a challenge to building a really great community-oriented culture. At Empowered Ventures, the same challenge holds true, which is why we decided to start Empowered Owners, the podcast that takes you inside Empowered Ventures. In each episode, CEO Chris Fredericks will have a discussion with one of our employees to discover and highlight their distinct personalities, perspectives, and skills while also keeping you in the loop with exclusive news, updates on company performance, and a glimpse into the future plans of Empowered Ventures. Not only is this an opportunity for Chris to learn more about our amazing employee-owners, but it’s also an opportunity for you to hear regularly from Chris and others from within Empowered Ventures.
Show more...
Careers
Education,
Business
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REPLAY: Customer Service Excellence: The Power of Individualized Management with Shannon Hayden
Empowered Owners
39 minutes
1 year ago
REPLAY: Customer Service Excellence: The Power of Individualized Management with Shannon Hayden

Switching careers can be quite an adventure, no matter how many times you've done it before. And when it comes to taking on a new role, especially in management, the challenge doubles. Suddenly, you're not just responsible for your daily tasks but also for building and nurturing relationships with your team. It's no easy feat, but it's a vital part of becoming a successful manager.


Join us for an exciting replay episode of Empowered Owners, where we sit down with Shannon Hayden, Customer Support Manager at TVF. With over two decades of management experience under her belt, Shannon understands the importance of getting to know her colleagues and fostering open communication to create strong working relationships. She shares some of her invaluable wisdom and personal insights gained from her journey as a manager.


You'll gain valuable insights into leadership, team dynamics, and Shannon's experiences in her new role at TVF. And to top it off, we even sprinkle in some nostalgic 80s and 90s throwbacks at the end.

 

In this episode, you’ll learn: 

  1. The importance of building strong teams and how to foster an open dialogue.
  2. How to build rapport and strengthen relationships through proactive communication in a remote environment.
  3. The benefits of implementing an individualized management style.
  4. What we mean by “Stewarding Excellence” – supporting our companies for the long term


Timestamps:

[02:18] Shannon’s history in management

[10:10] Tips on how to embrace learning in a new role

[17:24] The importance of getting to know your colleagues

[18:55] Iconic 80s and 90s trends draft

[25:04] Takeaways from the conversation

Empowered Owners
Creating connections is essential to building a community. It’s even more important when the people you’re trying to connect with aren’t in the same location. Businesses and companies have always found geographic distance to be a challenge to building a really great community-oriented culture. At Empowered Ventures, the same challenge holds true, which is why we decided to start Empowered Owners, the podcast that takes you inside Empowered Ventures. In each episode, CEO Chris Fredericks will have a discussion with one of our employees to discover and highlight their distinct personalities, perspectives, and skills while also keeping you in the loop with exclusive news, updates on company performance, and a glimpse into the future plans of Empowered Ventures. Not only is this an opportunity for Chris to learn more about our amazing employee-owners, but it’s also an opportunity for you to hear regularly from Chris and others from within Empowered Ventures.