Dr. Anna Filipova, a Senior Manager of Data Science at GitHub, describes the role of identity and social norms in building sustainable online communities and answers questions about how to create a shared group culture, how to hire online, and whether group churn may not always be a negative thing.   Anna also muses whether bots should be used to block negative behaviour or should they try to shape positive behaviour? And if blocking, should this be done a private or public way?      

This Q&A was recorded live as part of a workshop on Collaboration, Communication and Knowledge Flow,  at a Senior Topics Course in Empirical Software Engineering at the University of Victoria on Nov 13th, 2020.  In preparation for today's workshop,  we read/watched materials posted on this page. 

This Q&A is also available on YouTube.