What does it mean to lead thousands of people without losing your humanity? In this episode of The Emotional Business Show, Olga Skipper speaks with Matthias Hofmann, Executive Vice President of Last Mile Logistics Austria at Austrian Post, about what it takes to lead with clarity, empathy, and authenticity at scale. Matthias shares his journey from consultant to corporate leader, and how he discovered that the real key to leadership isn’t spreadsheets or strategy — it’s people. Together, they explore: Why he left consulting to find a “home” where he could make long-term impact The importance of being yourself as a leader (and why pretending drains more energy than it saves) How tough times and failures shaped his resilience and perspective The surprising lessons fatherhood taught him about leadership and empathy What younger managers most want to know about balancing priorities and handling setbacks How to glue teams together through connection, consistency, and walking the talk Why a leader’s responsibility sometimes means helping someone out of the wrong role This conversation is both practical and deeply human — a look at leadership not as a title, but as a responsibility to yourself, your team, and the system you serve. 🎧 Tune in to learn how to lead large teams with both operational clarity and emotional depth. https://www.linkedin.com/in/matthias-hofmann-at