Episode 80: Jen Reid of SpeakWrite on things that AI can’t do and the limits of SOPs

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Emerge Dynamics Podcast

Emerge Dynamics

91 episodes

2 months ago

Our vision is of a world in which all businesses reach their fullest potential and become the best version of themselves.

Businesses do this by:

1) Creating an engaging environment where all employees live the company mission and vision to build their community by serving their customers in their own unique way,

2) Understanding that all proper profits and returns on investment come only from improving customers’ lives by delivering products and services to them at better prices and/or higher quality than they could have had on their own,

3) Understanding the assets invested in their business and how to deploy them to maximize returns,

4) Embarking on a quest of value maximization by maturing the organization (reducing company specific risk), implementing scale-able business processes, team alignment and a methodical road map of organic or acquisition growth, and

5) Being ready, when the time comes for ownership transition, to do so in a way that maximizes wealth to the selling owner, rewards employees for their participation in creating that value, and allows a buyer to realize the full value that has been built within the organization.

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Management

Business,

Entrepreneurship

Episode 80: Jen Reid of SpeakWrite on things that AI can’t do and the limits of SOPs

Emerge Dynamics Podcast

27 minutes 17 seconds

11 months ago

Episode 80: Jen Reid of SpeakWrite on things that AI can’t do and the limits of SOPs

In this compelling episode of the Emerge Dynamics podcast, David sits down with the insightful Jen Reed from SpeakWrite. Jen unveils the captivating story behind SpeakWrite’s inception and sheds light on their unique value proposition in the transcription industry that bucks the rush to AI. The discussion reveals the critical role of human transcription in high-stakes scenarios like legal proceedings and law enforcement. Jen elaborates on enhancing quality control through rigorous training processes, balancing AI integration while maintaining human accuracy, and navigating the complexities of scaling a business effectively. She also shares profound lessons learned from hiring mishaps and the importance of preserving core company culture. Aspiring entrepreneurs will find Jen’s wise advice on embracing the messiness of business and trusting one’s judgment particularly empowering.

Learn more about SpeakWrite: https://speakwrite.com/

– The SpeakWrite story

– How to ensure top quality: The Training Process

– Why not just use AI?

– How sticking to your niche and vision allows you to out-compete AI

– The limits of SOPS: overly corporate folks that slowed down the company

– How SpeakWrite uses SOPs today

– Leading your company to its potential