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Short stories with key learning points for personal development and professional development. Often to make you smile, and always to make you think.
Creativity & Customer Service Excellence (‘Hearst Castle’)
Effective Storytelling
2 years ago
Creativity & Customer Service Excellence (‘Hearst Castle’)
An excellent and powerful example of reversal, how changing the relationship between guides and customers generates a unique, memorable and superb customer experience. Show notes for this episode:https://effectivelearning.co.uk/resources/storytelling/47_hearst-castle/ Looking for more stories? Search by topic here: https://effectivelearning.co.uk/collections/storytelling Effective offers coaching, workshops and L&D programmes, covering 50+ topics – for more information, visit: https://effectivelearning.co.uk Please connect […]
Effective Storytelling
Short stories with key learning points for personal development and professional development. Often to make you smile, and always to make you think.
