Most eCommerce entrepreneurs consider customer service as a mere necessity to avoid refunds. However, with the right structure and culture, it can be a powerful revenue-generating part of your business!
On top of this, many eCommerce owners and drop shippers struggle with Facebook Customer Feedback score. Low scores can lead to banned ad accounts and lower ROAS.
Customer Service, done right, can get your customer feedback score back on track for good!
How to do it to make the best out of it?
We invited Tyler Donahue to answer this and a few other questions on the live webinar.
Tyler Donahue - featured in Foundr, Co-Founder of DIDIN Chat, a customer service agency built to service the needs of fast-growing online stores. Tyler’s agency transforms customer service into a powerful revenue driver that improves customer feedback scores, boosts conversions, and word-of-mouth.
We've covered:
✔️Customer service: outsource or keep in house?
✔️What are some common customer support mistakes eCom stores make?
✔️How to fix Facebook Customer Feedback Score (and never get your Facebook ad account banned again) by fixing your customer experience (and how this will increase your ROAS)
✔️How to build lasting customer loyalty & increase lifetime value through customer support.
✔️Creative customer support strategies to boost conversions, AOV, and turn buyers into brand advocates!
✔️How does customer support need to change when transitioning from 5-6 to 7-8 figures?
✔️How to structure the customer support team?
✔️How to train your customer service staff to speak in your brand voice?
✔️Best app for customer support
✔️How to structure FAQs & escalation flowcharts to minimise refunds and create WOW-factor customer experiences
You can access all lives by joining the group here: https://www.facebook.com/groups/ecommercescaling/
