Every time your phone rings and goes to voicemail, you're losing a customer forever.
Research shows that more than 80% of potential buyers who hit voicemail don't call back—they head straight to Google and find your competitor instead. Think about what that means: someone saw your ad, got excited about your product, had a question about sizing or shipping, and was ready to buy. Then your phone rang four times, kicked to voicemail, and that $200 average order walked away.
For smaller Shopify stores, the phone typically routes to someone's personal cell—which means if you're in a meeting, at dinner, or asleep, you're bleeding revenue. For larger operations, you're either paying thousands monthly for call center staff or dealing with frustrated customers navigating clunky IVR systems that make them want to hang up before they even reach a human. Either way, the phone—one of your most powerful sales and service channels—becomes your weakest link.
Today's guest is Thomas Rivera, Founding Partner of NLPearl, one of the first companies bringing AI voice agents specifically to the Shopify ecosystem. His platform answers every call 24/7, looks up orders in real-time from your Shopify admin, handles returns and FAQs, makes product recommendations, and can even transfer to live agents during business hours when you need that human touch. It takes about 10 minutes to set up, costs a fraction of traditional call centers, and the voice quality is so human-like you'd swear you were talking to a real person. Whether you're doing $10K months or $10M, this is the infrastructure that turns missed calls into revenue. Let's dive in.
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