Today's episode tackles one of the biggest operational headaches facing Shopify merchants: the shipping and fulfillment maze that's quietly crushing margins and customer loyalty.
From new brands shipping their first 10 orders to established companies managing 10,000+ daily shipments, merchants are drowning in carrier complexity, hidden costs, and rising customer expectations. The post-purchase experience has become make-or-break for retention—yet most brands are cobbling together fragmented solutions that create more problems than they solve.
What if there was a better way? What if you could transform shipping from a necessary evil into a competitive advantage that actually drives repeat purchases and customer delight?
In this episode, I'm joined by Vibhor Chhabra, Director of Product for Shipping and Taxes at Shopify. Vibhor and his team have just launched major upgrades to Shopify Shipping that are already transforming how millions of merchants handle fulfillment. We're talking new carrier partnerships, built-in address validation, delivery predictions, automatic insurance coverage, and an expanded Shopify Fulfillment Network with world-class 3PL partners.
This isn't just about buying labels anymore—it's about creating an end-to-end fulfillment strategy that reduces your operational overhead while boosting customer satisfaction and lifetime value.
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