Patrick Allard, President of Fulfillment Services at Essendant, shares two decades of logistics and e-commerce fulfillment expertise. He breaks down connected commerce as a strategic imperative, discusses the tech and operational challenges in modern fulfillment, and reveals when to scale vs. stabilize 3PL operations amid evolving customer expectations and market dynamics.

Krish Iyer, VP of Global Partnerships at EasyShip, returns to break down the critical shifts in cross-border e-commerce logistics for 2025. From tariff changes and returns strategy to carrier surcharges and AI-driven warehouse optimization, this episode delivers a clear-eyed view of how brands can navigate today’s international shipping turbulence and prepare for peak season success.

How do you scale resale operations to more than 100,000 items daily? In this episode, ThredUp’s Dan DeMeyere explains how the company evolved from a peer-to-peer startup into an AI-powered resale giant. You’ll learn about the pivotal operational shift that eliminated seller friction, the automation breakthroughs behind the world’s largest clothing carousel, and how AI search transformed the way customers shop secondhand. Join us live at Shoptalk Fall in Chicago, Oct 16–18 — Grab your tickets today: https://fall.shoptalk.com/tickets

Topgolf COO Erin Chamberlin shares the operational frameworks, cross-functional collaboration, and culture that power 97 venues delivering consistent player experiences through supply chain agility, innovation, and inclusive leadership.

Bob Malley, a serial innovator in parcel logistics software and CEO of Sendflex, walks us through three decades of evolving parcel shipping tech, dissecting what it takes to scale, optimize, and orchestrate complex global ecommerce fulfillment in today’s market.

JuE Wong, CEO of PBG and a six-time turnaround and growth leader, joins Harshida to share how she builds organizations where supply chain isn’t a cost center, it’s the engine. From centralizing ops across a multi-brand portfolio to using AI for executional clarity, she unpacks how leaders can operationalize margin, simplify complexity, and scale without bloat.

On this episode of the eCom Logistics Podcast, Dan and Ninaad sit down with Scott Ashbaugh, Chief Commercial Officer at DHL eCommerce Americas. From USPS reform to automation strategy and org design, Scott unpacks how DHL is scaling intelligently while staying nimble in a volatile environment.

What does it take to build a fast, resilient, and customer-led global supply chain - while staying true to luxury? Vincent Golebiowski, SVP of Global Supply Chain and CFO of Supply Chain at Tapestry, shares how agility, AI, and sustainability are driving the next chapter for Coach, Kate Spade, and beyond.

Jason Massey, CEO of Ndustrial, joins the show to unpack how AI, energy intensity, and real-time data are redefining logistics operations. From cold storage savings to warehouse-wide digital twins, this episode is a must-listen for fulfillment leaders chasing scale without waste.

In this special ProMat 2025 recap, Ninaad is joined by Will O’Donnell (Prologis Ventures), Marv Cunningham (Prologis), and Erhan Musaoglu (Logiwa) to unpack the real takeaways from this year’s fulfillment tech showcase. They cut through the noise to spotlight what actually matters for 3PLs - AI orchestration, realistic automation, and what it takes to scale from pilot to production.

In this episode, Mo Afshar (CEO & Co-Founder) and Kelly Goetsch (COO) of Pipe17 join Ninaad and Harshida to unpack why legacy OMS systems can’t meet the demands of modern fulfillment. They break down orchestration, composability, EDI, and how AI is rewriting logistics operations.

Join Harshida as she dives into supply chain technology and logistics innovation with Jason Murray, Co-Founder and CEO of Shipium. With 19 years at Amazon, where he played a key role in building Amazon Prime and Subscribe & Save, Jason shares how data, automation, and a customer-first mindset transformed Amazon’s supply chain—and how similar principles can help businesses of all sizes compete. Learn how logistics leaders can adopt an Amazonian approach to predictive analytics, operational efficiency, and scalable fulfillment solutions to stay ahead in today’s fast-moving eCommerce landscape.

Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart Delivery to $400M in revenue to launching Relay, navigating fundraising challenges, and embracing AI-driven logistics.

Join host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracing data-driven decision-making, this episode is packed with valuable lessons for logistics and operations leaders navigating digital transformation.

Join Harshida as she pulls back the curtain on Manifest Vegas with Tanzil Uddin, SVP of Production. Discover how Tanzil and his team craft an event that brings together supply chain leaders, innovators, and investors to tackle the industry's most pressing challenges. This episode dives into the meticulous planning, customer-driven content strategy, and the evolving logistics landscape that makes Manifest Vegas a must-attend event.

Join hosts Harshida and Ninaad as they dive into the dynamic world of logistics innovation with Scott Marshall, Chief Customer Officer at Prologis. With over 25 years of industry experience, Scott shares how Prologis maintains customer-centricity at a global scale, leveraging data, sustainability, and cutting-edge technology. This episode uncovers actionable insights for logistics professionals looking to future-proof their operations while keeping customers at the heart of decision-making.

Join Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all while maintaining a focus on simplicity and resilience.

Join hosts Harshida and Ninaad as they sit down with Alberto Longo, Co-founder and Chief Championship Officer of Formula E. From building a championship from scratch to pioneering sustainability in motorsports, Alberto’s journey is one of grit, vision, and groundbreaking innovation. Discover how Formula E is driving advancements in electric vehicle technology, reshaping urban mobility, and creating an inclusive, sustainable motorsport for the future.

Join hosts Harshida and Ninaad as they explore 3PL growth strategies with Peter Davis, VP and GM at WSI. Discover how WSI has growth 500% in four years without debt, using strategic acquisitions and a people-centered approach. This episode is packed with practical insights to help logistics leaders build resilient, adaptable operations while balancing technology with a strong team culture. What You’ll Learn Debt-Free Growth: Expand logistics capacity without taking on debt. People-First Leadership: Build a cohesive team culture with empathy and strong values. Strategic Acquisitions: Insights for choosing acquisitions that add technological value. Tech & Human Balance: Integrate automation and AI without losing the human touch. Operational Resilience: Key principles for navigating change in the supply chain. Highlights [00:01:00] – WSI’s 500% growth journey without debt [00:13:00] – Acquisitions for tech enhancements, including Shipping Tree [00:17:00] – Integrating acquisitions with a people-first approach [00:27:00] – Adapting to specialization and versatility in 3PL [00:44:00] – Using AI for demand forecasting and operational efficiency Quotes [00:03:00] “You quickly realize that people at all levels bring incredible value. Empathy is crucial to leading in logistics.” – Peter Davis [00:10:00] “Spend time on the floor with your team—not just observing processes but connecting with the people.” –  Ninaad Acharya [00:17:00] Peter Davis: “Listening is the first step to successfully integrating a new team after an acquisition.” – Peter Davis [00:33:00] “If you’re disregarding culture and team, you’re missing the heart of the business.” – Peter Davis About the Guest Peter Davis is the VP and General Manager of Fulfillment & Chemical at WSI, a logistics leader focused on sustainable, customer-centered growth. With a background in private equity M&A and legal strategy, Peter offers a unique perspective on scaling 3PL operations. His leadership emphasizes a long-term, strategic approach that combines operational excellence with a commitment to a strong team culture. Connect with Peter on LinkedIn: https://www.linkedin.com/in/peter-davis-662b3044/ Learn More about WSI: https://www.wsinc.com/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.

In this episode of the eCom Logistics Podcast, Chris Sultemeier, Operating Partner at New Road Capital and former EVP of Logistics at Walmart, shares his perspective on leading the future of supply chains through AI and sustainability. With over 30 years of leadership experience, Chris discusses how innovation and practical solutions are driving logistics transformation. He emphasizes the importance of strong leadership in navigating change, sustainable practices with ROI, and the growing role of AI in improving operational efficiency. This episode provides valuable insights into the strategies shaping tomorrow's supply chains.