In this episode, Pete and Adam sit down with Abhishek Chandra, Chief Revenue Officer at GoKwik, to dig into how WhatsApp can stop BFCM meltdowns and turn them into big money moments.
From abandoned carts piling up to customers spamming “WHERE’S MY ORDER?!”, Abhishek explains why WhatsApp beats email and live chat when Black Friday chaos hits – and how smart brands are using it to recover revenue in minutes, not days.
This isn’t theory. It’s WhatsApp in the trenches of BFCM.
They cover:– How WhatsApp recovers 20%+ of abandoned carts faster than email– Real use cases: flipping angry refund requests into repeat purchases– Bots vs humans: who should handle peak-season chaos– How to train teams to turn complaints into loyalty– Always-on WhatsApp flows that drive repeat buys year-round– Case studies of brands adding six figures via WhatsApp
This episode is for operators who are sick of abandoned cart emails being ignored, live chat collapsing mid-sale and customer support drowning under peak traffic.
If you want practical, real-world WhatsApp strategies to make BFCM less painful (and more profitable) this one’s for you.
About the Guest
Abhishek Chandra, Chief Revenue Officer at GoKwik. Abhishek helps DTC and eCommerce brands across the globe use WhatsApp to drive conversions, recover revenue, and keep customers happy...even when Black Friday traffic is breaking everything else.
About the Hosts
Pete Gardner, Co-founder of Blend Commerce and eCom Collab Club®, obsessed with what actually works in eCommerce.
Adam Pearce, Co-founder of Blend Commerce and eCom Collab Club®, professional shit-stirrer (his words) and CRO specialist.
Work with BlendNeed your store to convert like your margins depend on it?
Book a free “Metric on Fire” diagnostic:👉 https://blendcommerce.com/pages/metric-on-fire
#eCommerce #BFCM #BlackFriday #CyberMonday #WhatsApp #CustomerExperience #Retention #DTCGrowth #Shopify #eComCollabClub #BlendCommerce