S1 #11 Improving services with User Research

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DWP Digital

15 episodes

5 days ago

Join us on our digital transformation journey to discover how we’re using innovation and technology to improve government services. We’ll be speaking to our in-house digital experts and leaders to find out more about some of our exciting projects that are helping to transform experiences for millions of people. LinkedIn - https://www.linkedin.com/company/dwpdigital Twitter - https://www.twitter.com/@DWPDigital and https://www.twitter.com/@DWPDigitalJobs Website - https://careers.dwp.gov.uk #DWPDigital #DWPDigitalPodcasts

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S1 #11 Improving services with User Research

DWP Digital

54 minutes 56 seconds

3 years ago

S1 #11 Improving services with User Research

At DWP Digital, we design and build our services around the needs of our 20 million users. Our User Researchers help to embed these customers’ voices and experiences into our development process.

In this episode Sheena Gawler, Lead User Researcher, Chris Moffitt, Senior User Researcher, Jon Houghton, Lead Interaction Designer, and Malcolm Canvin, Senior Product Manager discuss the importance of representing the end-user at every stage of the project's development, the methodologies we use and how our teams use the information they gather to improve our services for everyone.

Transcription: https://dwpdigital.blog.gov.uk/2021/12/01/podcast-improving-services-with-user-research/

For more information, visit:
LinkedIn - www.linkedin.com/company/dwpdigital
Twitter - @DWPDigital and @DWPDigitalJobs
Website - careers.dwp.gov.uk
#DWPDigital #DWPDigitalPodcast