S1 #05 Building better user experiences

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DWP Digital

15 episodes

5 days ago

Join us on our digital transformation journey to discover how we’re using innovation and technology to improve government services. We’ll be speaking to our in-house digital experts and leaders to find out more about some of our exciting projects that are helping to transform experiences for millions of people. LinkedIn - https://www.linkedin.com/company/dwpdigital Twitter - https://www.twitter.com/@DWPDigital and https://www.twitter.com/@DWPDigitalJobs Website - https://careers.dwp.gov.uk #DWPDigital #DWPDigitalPodcasts

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S1 #05 Building better user experiences

DWP Digital

39 minutes 43 seconds

4 years ago

S1 #05 Building better user experiences

At DWP Digital we’re transforming the way in which people interact with our services, building better user experiences through insight-driven strategies.

In this episode, hear Fay Cooper, Lead Product Manager, and Gavin Elliott, Lead Interaction Designer, discuss how their newly established Shared Channels Experience team is shifting DWP Digital’s singular service focus to a more seamless end-to-end experience for our users. They discuss their role as custodians of the customer experience, what they have learned so far, the challenges they face and how they are redefining our services for the millions of people who use them.

Transcription: https://dwpdigital.blog.gov.uk/2021/06/21/podcast-building-better-user-experiences/

For more information, visit:

LinkedIn - www.linkedin.com/company/dwpdigital
Twitter - @DWPDigital and @DWPDigitalJobs
Website - careers.dwp.gov.uk
#DWPDigital #DWPDigitalPodcast