Driving Solutions with Jim Fitzpatrick, powered by CBT News
CBT News
16 episodes
2 days ago
We explore how North Georgia Toyota uses digital screens to elevate customer trust, motivate teams, and replace manual reports with live, shared data that updates every 15 minutes. GM Greg Epps shows how real-time visibility builds culture while managers gain flexible tools for goals, coaching, and KPIs. • replacing whiteboards and spreadsheets with real-time screens • service status boards that show pricing and RO progress to customers • sales leaderboards that motivate and build culture • ...
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We explore how North Georgia Toyota uses digital screens to elevate customer trust, motivate teams, and replace manual reports with live, shared data that updates every 15 minutes. GM Greg Epps shows how real-time visibility builds culture while managers gain flexible tools for goals, coaching, and KPIs. • replacing whiteboards and spreadsheets with real-time screens • service status boards that show pricing and RO progress to customers • sales leaderboards that motivate and build culture • ...
Eight Times More Likely to Buy: The Hidden Power of First-Party Customer Data
Driving Solutions with Jim Fitzpatrick, powered by CBT News
9 minutes
4 months ago
Eight Times More Likely to Buy: The Hidden Power of First-Party Customer Data
Chase Abbott explores the surprising disconnect between dealer awareness and implementation of consumer behavior insights, revealing how quality, first-party data can transform customer experiences and increase sales. • Over 90% of dealers know about customer behavior insights, yet fewer than 20% actually use them • Outdated or inaccurate data creates poor customer experiences and missed sales opportunities • First-party data from Cox Automotive's platforms (AutoTrader, KelleyBlueBook, Deale...
Driving Solutions with Jim Fitzpatrick, powered by CBT News
We explore how North Georgia Toyota uses digital screens to elevate customer trust, motivate teams, and replace manual reports with live, shared data that updates every 15 minutes. GM Greg Epps shows how real-time visibility builds culture while managers gain flexible tools for goals, coaching, and KPIs. • replacing whiteboards and spreadsheets with real-time screens • service status boards that show pricing and RO progress to customers • sales leaderboards that motivate and build culture • ...
