On this episode of Driving Insights, we dive into the critical challenges facing service managers in automotive dealerships. We explore the delicate balance required to juggle multiple responsibilities while maintaining department efficiency and customer satisfaction. Learn how prioritizing process management can lead to improved operations, reduced stress, and increased profitability. We discuss practical strategies for implementing effective systems, overcoming common hurdles, and shifting from reactive to proactive leadership. Whether you're a seasoned service manager or new to the role, this episode offers valuable insights to help you streamline your department, empower your team, and achieve long-term success in fixed operations.
Episode 32 Homework - Download