Our guest on this episode is Carolyn Hunt, an independent consultant specializing in Epicor Prophet 21 implementation with over 50 years of experience in industrial distribution. She sits down with Karthik to share her unique perspective on how the distribution industry evolved from manual processes to embracing modern ERP systems, third-party integrations, and AI technology. Learn how Prophet 21 transformed from proprietary hardware systems to today's web-based solutions, and discover why successful distributors focus on growing their business through technology without losing the human touch that builds lasting customer relationships.

Carolyn reveals practical insights from her decades of consulting experience, including how she's helped countless businesses transition from paper-based accounting to fully integrated ERP systems. She discusses the critical role of system integrations, why no single ERP can do everything, and how platforms like DCKAP Integrator enable distributors to connect best-of-breed solutions. This conversation also explores the balance between AI automation and maintaining personal relationships in an industry built on trust and service.