Afternoon tea at the Adolphus Hotel is more than just a meal—it’s a cherished tradition. Connie Forbin has spent 40 years as Captain at the Adolphus Hotel French Room. In this episode, she shares a rare glimpse into the elegance and history of the evolution of hospitality in a classic tearoom setting. Whether you’re a tea enthusiast or simply curious about the world of hospitality, Connie shares her charming journey and passion for serving guests from the heart.
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TOP TAKEAWAYS:
-OUTSHINE YOUR SHINE
-PUT ON YOUR C.A.P.E. EVERY DAY
-SERVICE IS SOMETHING YOU GIVE OF YOURSELF – IT’S TANGIBLE
-WHEN YOU SERVE OTHERS, YOU CREATE A CONNECTION
-HAVING A SERVING ATTITUDE CREATES RETENTION, REVENUE, & PERSONAL GROWTH
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