Are you a business owner who’s falling behind the competition, feeling anxious about unforeseeable disruptions, or having trouble hiring and keeping the best employees? If so, Disrupt & Innovate podcast is tailored to you. We believe in disruptive leadership as a conscious choice to challenge the status quo for a better future.
Our goal is not to stir things up for the sake of it, though we do find it exhilarating. Rather, we want to inspire positive changes in your business, your personal life, and the world at large. Join us on this journey to turn your big dreams into reality.
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Are you a business owner who’s falling behind the competition, feeling anxious about unforeseeable disruptions, or having trouble hiring and keeping the best employees? If so, Disrupt & Innovate podcast is tailored to you. We believe in disruptive leadership as a conscious choice to challenge the status quo for a better future.
Our goal is not to stir things up for the sake of it, though we do find it exhilarating. Rather, we want to inspire positive changes in your business, your personal life, and the world at large. Join us on this journey to turn your big dreams into reality.
DI 135 The Future of Customer Experience: Balancing AI and Human Connections
Disrupt & Innovate
24 minutes
3 months ago
DI 135 The Future of Customer Experience: Balancing AI and Human Connections
Chris Hood, an expert in customer experience strategy, discusses how AI is reshaping the way businesses approach customer service and engagement. With over 35 years of experience, Chris shares real-world examples from brands like Discover Card and Taco Bell to highlight the importance of maintaining human-to-human connections in an increasingly digital world. He also explains why traditional customer journey mapping is outdated and how businesses must adapt to the ever-changing expectations of modern consumers.
Keywords:
Customer experience, AI in business, human connection, customer journey, Discover Card, Taco Bell, technology in customer service, digital strategy, multi-dimensional customer journey, customer engagement, artificial intelligence, customer-centric strategy, human-to-human interaction, business transformation, customer success, business development
Hashtag:
#CustomerExperience #AI #HumanConnection #DigitalStrategy #BusinessTransformation #CustomerJourney #TechInnovation #CustomerSuccess #AIinBusiness #CustomerEngagement #FutureofCX #BusinessDevelopment
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Disrupt & Innovate
Are you a business owner who’s falling behind the competition, feeling anxious about unforeseeable disruptions, or having trouble hiring and keeping the best employees? If so, Disrupt & Innovate podcast is tailored to you. We believe in disruptive leadership as a conscious choice to challenge the status quo for a better future.
Our goal is not to stir things up for the sake of it, though we do find it exhilarating. Rather, we want to inspire positive changes in your business, your personal life, and the world at large. Join us on this journey to turn your big dreams into reality.
