The Disaster Tough Podcast is for emergency managers, by emergency managers. We share stories, lessons learned, and tips to help you make informed decisions. Our host, John Scardena is a former Federal Emergency Response Official with Type 1 response experience. He now leads Doberman Emergency Management, from which this is being recorded. Our guests are also field experts who provide their insights in our conversation based podcast. Discussions with emergency managers revolve around the entire disaster life-cycle. We provide solutions based on training and backed by data. We share experiences of emergency response and identify the lessons learned through our own version of after action reporting. This is conversation mode activated. We are known for flipping from serious to humor without warning. Try to keep up in our weekly podcasts! About Doberman Emergency Management. We provide customized plans, mitigates hazards, delivers training, and supplies emergency products to meet the unique needs of clients. We identify and solve the Nation’s most complex incidents. That’s our job.
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The Disaster Tough Podcast is for emergency managers, by emergency managers. We share stories, lessons learned, and tips to help you make informed decisions. Our host, John Scardena is a former Federal Emergency Response Official with Type 1 response experience. He now leads Doberman Emergency Management, from which this is being recorded. Our guests are also field experts who provide their insights in our conversation based podcast. Discussions with emergency managers revolve around the entire disaster life-cycle. We provide solutions based on training and backed by data. We share experiences of emergency response and identify the lessons learned through our own version of after action reporting. This is conversation mode activated. We are known for flipping from serious to humor without warning. Try to keep up in our weekly podcasts! About Doberman Emergency Management. We provide customized plans, mitigates hazards, delivers training, and supplies emergency products to meet the unique needs of clients. We identify and solve the Nation’s most complex incidents. That’s our job.
Lauren Taylor | Dispatcher | Oct 1 2017 Las Vegas Active Shooter Incident
Disaster Tough Podcast
45 minutes
2 weeks ago
Lauren Taylor | Dispatcher | Oct 1 2017 Las Vegas Active Shooter Incident
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In this gripping episode of the Disaster Tough Podcast, host John Scardena speaks with Lauren Taylor, a 911 dispatcher who coordinated the emergency response during the October 1, 2017 Las Vegas mass shooting at the Mandalay Bay. Lauren shares her firsthand account of one of the most devastating active shooter incidents in U.S. history, describing the chaos, fear, and determination that defined those 11 minutes—and the long hours that followed.
From the moment the first calls came in, Lauren was responsible for directing teams into a dangerous and rapidly evolving situation. She recalls the overwhelming sound of screams through the radio, the responsibility of protecting responders entering the unknown, and the emotional toll of hearing from people she personally knew on scene. Scardena and Taylor explore what it means to perform under extreme pressure, and how dispatchers—often unseen and unsung—serve as the foundation of every successful emergency operation.
The conversation also delves into Lauren’s continued service in public safety, including her recent experience during the Spokane shooting, and how these events shaped her decision to pursue a degree in Emergency Management. Together, they discuss resilience, leadership, and the lessons learned from crisis—how to process trauma, support teams through recovery, and lead with both faith and compassion.
This episode offers raw insight into the reality of mass casualty coordination, the mental health challenges faced by dispatchers, and the courage it takes to keep showing up after tragedy. Lauren’s story stands as a powerful reminder that while responders are often called heroes, the voices behind the radio are heroes too.
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The Disaster Tough Podcast is for emergency managers, by emergency managers. We share stories, lessons learned, and tips to help you make informed decisions. Our host, John Scardena is a former Federal Emergency Response Official with Type 1 response experience. He now leads Doberman Emergency Management, from which this is being recorded. Our guests are also field experts who provide their insights in our conversation based podcast. Discussions with emergency managers revolve around the entire disaster life-cycle. We provide solutions based on training and backed by data. We share experiences of emergency response and identify the lessons learned through our own version of after action reporting. This is conversation mode activated. We are known for flipping from serious to humor without warning. Try to keep up in our weekly podcasts! About Doberman Emergency Management. We provide customized plans, mitigates hazards, delivers training, and supplies emergency products to meet the unique needs of clients. We identify and solve the Nation’s most complex incidents. That’s our job.
