This week, we caught up with the UK’s Largest Digital Bank; Lloyds Banking Group. We were lucky enough to meet with Lee Jones - Head of Contact Centre Newport, Lucy Parton - Head of Transformation and James Harrison - Head of Robotics and AI at Lloyds Banking Group to talk all things tech and transformation within financial services. We talk about Lloyds £3 billion investment in technology and staff to improve digital services, how they're planning to better engage with their 14 million digitally active customers as well as chat about their top challenges and how technology is helping to counteract these challenges.
Lee, Lucy and James each tell us about which technologies are having the biggest impact on their respective areas of the business, we learn about how voice technology is changing the face of contact centres as well as better understand how the likes of chatbots, AI and robotics are helping to shape banks of the future plus much, much more!
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