Beyond the Click: Mastering Customer Journey Orchestration with AI

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Digital Marketing by Rohit Shetty

Rohit Shetty

25 episodes

3 days ago

Welcome to Digital Marketing Decoded, the go-to podcast for marketers, entrepreneurs, and business leaders looking to stay ahead in the fast-paced world of digital marketing.each episode dives deep into the latest trends, tools, and strategies shaping the digital landscape—from SEO, content marketing, and social media to performance ads, AI-driven personalization, and data analytics. Whether you're a beginner or a seasoned pro, we break down complex topics into actionable insights that drive real results. #StayCurious #MarketSmarter

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Beyond the Click: Mastering Customer Journey Orchestration with AI

Digital Marketing by Rohit Shetty

7 minutes 43 seconds

3 months ago

Beyond the Click: Mastering Customer Journey Orchestration with AI

Dive into the future of marketing in this thought-provoking episode. Discover how AI is revolutionizing Customer Journey Orchestration (CJO) — transforming linear funnels into dynamic, personalized loops that foster lasting customer relationships.

We’ll unpack insights from two standout sources:

• “AI in Marketing 2025: A Masterclass in Customer Journey Orchestration” – A YouTube masterclass that showcases how AI enables marketers to build enduring engagement by analyzing behaviors and orchestrating every touchpoint with precision. YouTube

• “Beyond the Click: Mastering Customer Journey Orchestration with AI” – Hosted by digital marketing leader Rohit Shetty (August 6, 2025), this podcast post breaks down how AI transforms each stage of the customer journey—awareness, evaluation, purchase, and loyalty—through real-time personalization and predictive automation. Rohit Shetty

Tune in and explore:

What is Customer Journey Orchestration—and why is the traditional marketing funnel obsolete?
How AI empowers hyper-personalization at scale: from cart abandonment recovery and chatbots to churn prediction and champion identification.
Essential tools in the AI-CJO toolkit: Braze, Insider, Salesforce Marketing Cloud, and Pega—designed to adapt, orchestrate, and elevate the customer experience. Rohit Shetty

Whether you're building loyalty, streamlining conversions, or aiming for scalable, intelligent marketing, this episode provides the roadmap. Moving beyond the click, it's time to craft customer experiences that resonate—and last.

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