Welcome to the Digital Customer Experience Podcast by giosg, where we delve deep into the evolving world of digital customer experiences across key industries.
Join us as we host a diverse lineup of guests, from CEOs to marketing managers, managing directors to dedicated customer experience professionals in the fields of Telecom, Automotive, and Pharmaceuticals.
Each episode offers a unique perspective, sharing insights, challenges, and success stories, shedding light on how businesses today are shaping the digital journeys of tomorrow. Whether you're a decision-maker looking to refine your strategy, or someone passionate about customer-centricity, this podcast is your gateway to the best minds in the industry. Tune in and stay ahead in the digital curve!
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Welcome to the Digital Customer Experience Podcast by giosg, where we delve deep into the evolving world of digital customer experiences across key industries.
Join us as we host a diverse lineup of guests, from CEOs to marketing managers, managing directors to dedicated customer experience professionals in the fields of Telecom, Automotive, and Pharmaceuticals.
Each episode offers a unique perspective, sharing insights, challenges, and success stories, shedding light on how businesses today are shaping the digital journeys of tomorrow. Whether you're a decision-maker looking to refine your strategy, or someone passionate about customer-centricity, this podcast is your gateway to the best minds in the industry. Tune in and stay ahead in the digital curve!
Evolving Customer Experiences in the Digital World with Telia's Head of E-commerce
Digital Customer Experience Podcast
20 minutes
2 years ago
Evolving Customer Experiences in the Digital World with Telia's Head of E-commerce
Today's show takes an enlightening journey with Ellen Mellon Lundstrom, the Head of E-commerce at Telia, who brings her international experience and insights to the table. Ellen, with her rich working history in both New York and Stockholm, discusses the unique challenges encountered in digital sales within the Swedish B2C telecom sector. She takes us through the intricate web of strategic website personalization and the critical need for safeguarding customer data in this age of digital ubiquity.
Strap in as we delve into how e-commerce is a game-changer for Telia Sweden's Omni-Channel sales. Ellen throws light on some groundbreaking initiatives like the Store to Home Initiative and video calls to stores, with the aim of rendering a seamless shopping experience to customers. The potential of AI and personalization in transforming the future of customer experiences forms an exciting part of our discussion. Aspiring e-commerce leaders will find invaluable advice and insights from Ellen, making this episode a not-to-be-missed experience. So join us, and let's decipher the ever-evolving digital customer experience together.
Digital Customer Experience Podcast
Welcome to the Digital Customer Experience Podcast by giosg, where we delve deep into the evolving world of digital customer experiences across key industries.
Join us as we host a diverse lineup of guests, from CEOs to marketing managers, managing directors to dedicated customer experience professionals in the fields of Telecom, Automotive, and Pharmaceuticals.
Each episode offers a unique perspective, sharing insights, challenges, and success stories, shedding light on how businesses today are shaping the digital journeys of tomorrow. Whether you're a decision-maker looking to refine your strategy, or someone passionate about customer-centricity, this podcast is your gateway to the best minds in the industry. Tune in and stay ahead in the digital curve!
