In the latest episode of the Digital Banking Podcast, host Josh DeTar sat down with Kirk Kordeleski, Partner at PARC Street Group. They explored what it took to build a thriving credit union in today’s environment—one where competition, technology, and member expectations were always changing. Kirk shared why credit unions had to set ambitious goals and maintain a clear vision, even as the industry faced slow growth and increased consolidation. Kirk explained how a strong culture, driven by e...
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In the latest episode of the Digital Banking Podcast, host Josh DeTar sat down with Kirk Kordeleski, Partner at PARC Street Group. They explored what it took to build a thriving credit union in today’s environment—one where competition, technology, and member expectations were always changing. Kirk shared why credit unions had to set ambitious goals and maintain a clear vision, even as the industry faced slow growth and increased consolidation. Kirk explained how a strong culture, driven by e...
Scaling digitally without losing your soul, with Katie DeFeo.
Digital Banking Podcast
1 hour 16 minutes
3 weeks ago
Scaling digitally without losing your soul, with Katie DeFeo.
In the latest episode of The Digital Banking Podcast, host Josh DeTar sat down with Katie DeFeo, VP and Chief Experience Officer at SunWest Credit Union. They explored how credit unions could stand out in a crowded digital landscape by leading with authenticity and human connection, even as banking became more commoditized and tech-driven. DeFeo explained why building a genuine, approachable brand mattered more than ever. She shared how SunWest focused on delivering experiences that felt pers...
Digital Banking Podcast
In the latest episode of the Digital Banking Podcast, host Josh DeTar sat down with Kirk Kordeleski, Partner at PARC Street Group. They explored what it took to build a thriving credit union in today’s environment—one where competition, technology, and member expectations were always changing. Kirk shared why credit unions had to set ambitious goals and maintain a clear vision, even as the industry faced slow growth and increased consolidation. Kirk explained how a strong culture, driven by e...