In this episode of Andrew Talks, Andrew reconnects with Penny, a passionate Service Designer, to explore how AI is transforming the creative and analytical landscape. From building custom GPTs in ChatGPT to using Adobe Firefly, Penny shares how AI has become her daily design companion. They dive into the ethics, limitations, and future of AI, discussing its role as a partner—not a replacement. Whether you're a designer, analyst, or AI enthusiast, this conversation will challenge your thinking and inspire new ways to collaborate with technology.

Talking Points:
Penny’s journey from UX to service design and her creative philosophy
How AI enhances creativity and ideation in design workflows
Building custom GPTs as virtual team members (e.g., UX researcher, mentor)
The evolving role of AI in analytics and schema validation
The ethics of AI, bias in training data, and human responsibility
Adobe Firefly’s strengths and limitations for designers
The future of AI as a true creative companion
Reflections on AI’s influence through Penny’s short story “The Mirror”

Link to "The Mirror": https://www.linkedin.com/pulse/fable-silver-tongued-mirror-penny-lee-bonqe/?trackingId=spC%2F9uTjzvG7xac7Rb1YXw%3D%3D