Sebastien Gaudin is founder of The CareVoice, an insurtech that has evolved to design apps for insurance companies to build a relationship with their policyholders. The business just completed a $10 million Series B fund raise, a notable achievement in an environment that has been difficult for insurtech startups to secure investment. Gaudin speaks with DigFin‘s Jame DiBiasio about why insurance companies are eager to develop “super-apps” combining insurance and related services, and how they are trying to go about it. Timecodes: 0:00 – Sebastien Gaudin and TheCareVoice 2:40 – Insurers want direct engagement with customers 7:20 – How they do this within an app 13:31 – And without upsetting agents 16:37 – The competition 18:13 – What’s a “super-app” in the insurance context? 22:07 – The latest fund raise and use of proceeds 26:20 – How ordinary people discover insurance apps 28:12 – Retaining customers, or finding new ones?