Send us a text Adam Kingl, an educator and author, explores the dynamics of today's multigenerational workplace, discussing the challenges and opportunities of engaging different generations, the importance of creativity in leadership, and how organizations can learn from creative industries like Pixar and Carnegie Hall. Adam shares insights from his books, Next Generation Leadership and Sparking Success, emphasizing the need for micro habits and a purpose-driven approach to leadership. The c...
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Send us a text Adam Kingl, an educator and author, explores the dynamics of today's multigenerational workplace, discussing the challenges and opportunities of engaging different generations, the importance of creativity in leadership, and how organizations can learn from creative industries like Pixar and Carnegie Hall. Adam shares insights from his books, Next Generation Leadership and Sparking Success, emphasizing the need for micro habits and a purpose-driven approach to leadership. The c...
Transforming Your Customer Experience with Ron Baker
Difference Talks
35 minutes
5 months ago
Transforming Your Customer Experience with Ron Baker
Send us a text In this episode, we talk with Ron Baker on the concept of transformation in business, emphasizing the shift from traditional service models to a focus on guiding customers through personal transformations. We discuss the importance of differentiation, the evolution of the experience economy, and share real-world examples of companies successfully implementing transformation strategies. The conversation also touches on pricing strategies, the rise of concierge medicine, and inno...
Difference Talks
Send us a text Adam Kingl, an educator and author, explores the dynamics of today's multigenerational workplace, discussing the challenges and opportunities of engaging different generations, the importance of creativity in leadership, and how organizations can learn from creative industries like Pixar and Carnegie Hall. Adam shares insights from his books, Next Generation Leadership and Sparking Success, emphasizing the need for micro habits and a purpose-driven approach to leadership. The c...
